Shipping Information
Shipping pottery is not easy. We endeavor to be the industry leader in this area. We endeavor to pack each piece carefully so that it arrives safe and sound to our customers. We want our customers to be surprised and happy when each package hand painted pottery is opened, not disappointment because of a chipped or broken piece.
Currently, shipping charges are based on our providers’ shipping rates and the cost of carefully packing your order. We do the majority of shipping with USPS and UPS. We endeavor to offer the best shipping solution always.
Since we are a small business, we have not been able to negotiate special shipping rates from the big carriers. Maybe that day will come, but in the mean time, we ship at the same rates as everyone else. We are continually researching and talking to service providers about better solutions for our customers. We will add additional options as soon as we can.
We ship to all 50 States, as well as APO/DPO/FPO addresses and the US Territories.
We provide tracking numbers for each package shipped. All of our shipping is done from Central Oregon, so the times for delivery vary depending upon the region of the country (usually 2-3 days).
REPLACEMENTS & RETURNS:
Replacement Instructions:
In some cases, our pottery can suffer small chips or even breakage in the delivery of your item. We endeavor to pack very well and, but sometimes damages occur. If this is your case, we are very sorry if this has happened and we would be glad to provide a replacement piece. To request a replacement piece:
1. Please send an email with a photo attached showing the damage. Also, please try and include a picture of the packaging, as that will help us determine what happened, and what we can do in the future to prevent similar damage. Also, by sending a photo for our records, it will not be necessary to return the item.
2. We will confirm the reception of the email and photo, and prepare the shipment of a replacement piece.
3. Once the replacement piece is shipped, an email with a package tracking number will be sent.
Return Instructions:
If you would like to return your order for a refund, please email cactuscanyonceramics@gmail.com with the reason for the return. We will send you a confirmation. We are always interested in improving the customer experience and we want to improve.
Ship the return to:
We recommend requesting a tracking code and shipping receipt. Cactus Canyon Ceramics is not responsible for packages lost in transit.
Once your return is received and inspected (usually within 3 days of receipt) your refund will be processed within 7 days. Please note once Cactus Canyon Ceramics initiates the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. For exact posting dates, please contact your credit/debit company directly.
Please be aware, if you return an item and the reason for return is not a result of a Cactus Canyon Ceramics error or quality problem, only the purchase price of the item will be refunded - not the cost of shipping.
Please feel free to contact us directly should you have any questions or concerns (gringo@gringocool.com). We strive to meet and exceed our customers expectations, and we are very interested in providing top quality products and service.
Thanks.
